FAQ
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What is my size?
Our sizes are divided into S, M or L. These can be converted into EU32-42.
Your height is defined in cm, meaning the total length of the style in both body and on sleeves.
Please see size guide for further information. Go to size guide
How do I take care of my new item?
Every garment are different and may need various handling. Therefore it is always important to read and follow the
carelabel carefully.
Please see care guide for further information about materials and care.
What payment option do I have?
You have the following payment options:
- American Express
- Google Pay
- Apple Pay
- MasterCard
- Maestro
- Mobile Pay
- Shop Pay
- Visa
What is your return policy?
You are always welcome to return your purchase within 14 days of receipt. The cost of your return shipment is your responsibility.
Go to return policy for more information.
When can I expect my refund?
Once we have received the return, we will process it as soon as possible.
You will automatically receive an email with a credit note and the return amount will be returned to your account via the first chosen payment method. It can take up to 7 business days before you can see the money in your account, depending on your bank.
Can I exchange my order?
Unfortunately, we are unable to offer an exchange. If you wish to exchange your item please simply return your product and place a new order.
I received a defect or wrong item, what do I do?
If you receive a wrong or defect item please contact us at hello@matterthelabel.com and we will help you with the next steps.
Where is my product made?
All our products are made in Europe.
We work with a few carefully selected suppliers in Europe.